Cancellation & Refund Policy

Last Updated: 16 August 2026

At ANT Travels Pvt. Ltd., we understand that travel plans may sometimes change. This Cancellation & Refund Policy explains the applicable cancellation charges, refund process, rescheduling conditions and other important terms for bookings made with ANT Travels.

We recommend that customers review this policy carefully before confirming any booking or making payment.

1. Booking Confirmation & Advance Payment

A booking is considered confirmed only after the required advance payment has been received by ANT Travels and confirmation has been issued through email, WhatsApp, invoice or booking confirmation.

Unless otherwise specifically mentioned in the quotation or booking confirmation:

A 25% advance payment is required to confirm the booking.
The booking advance is non-refundable after confirmation.
The remaining balance must be paid according to the payment schedule mentioned in the quotation or booking confirmation.
For most group, bus and coach rental bookings, the balance payment is normally required before the journey.

Special payment conditions may apply for weddings, corporate movements, large group bookings, seasonal bookings, multi-day tours and long-term vehicle requirements.

2. Cancellation Charges

Cancellation charges are calculated on the total confirmed booking value, unless different terms have been specifically agreed in writing.

Cancellation Time Before Scheduled Journey	Cancellation Charge
15 days or more before journey	25% of total booking value
8 to 14 days before journey	50% of total booking value
7 days or less before journey	100% of total booking value
No-show / cancellation after vehicle dispatch	100% of total booking value

Any amount eligible for refund will be calculated after deducting the applicable cancellation charges.

3. No-Show Policy

If the passenger, group, company representative or booking customer does not report at the agreed pickup location and time, the booking may be treated as a No-Show.

In case of a No-Show:

No refund will normally be applicable.
Vehicle waiting charges, parking charges or other additional expenses may also apply where applicable.
Failure to answer calls from the driver or ANT Travels team does not automatically qualify the booking for a refund.

4. Date Change / Rescheduling

Requests for changing the travel date are subject to:

Vehicle availability
Revised travel dates
Seasonal demand
Changes in diesel prices, tolls, taxes or operating costs
Applicable vendor or third-party charges

ANT Travels will try to accommodate genuine rescheduling requests wherever possible.

A rescheduled booking may be subject to revised pricing. Previous payments may be adjusted against the new booking at the discretion of ANT Travels and according to the applicable booking conditions.

Repeated date changes may be treated as cancellation and rebooking.

5. Unused or Partially Used Services

No refund will normally be provided for any service that has been voluntarily:

Not used
Partially used
Discontinued during the journey
Reduced after the vehicle has been dispatched
Cancelled after commencement of the trip

This includes situations where passengers decide to shorten the trip, reduce sightseeing, change the itinerary or return earlier than originally planned.

6. Cancellation by ANT Travels

If ANT Travels is unable to provide the confirmed vehicle or service due to an operational reason attributable to ANT Travels, we will make reasonable efforts to provide:

A suitable alternative vehicle or service; or
An alternative travel arrangement acceptable to the customer; or
A refund of the applicable amount paid for the service that ANT Travels is unable to provide.

The customer will be informed as soon as reasonably possible.

7. Force Majeure & Unavoidable Circumstances

ANT Travels will not be responsible for delays, cancellations or service interruptions caused by circumstances beyond reasonable control, including but not limited to:

Natural disasters
Floods, landslides or severe weather
Road closures
Government restrictions
Curfew or civil disturbances
Strikes
Political disturbances
Traffic restrictions
Vehicle entry restrictions
Local administration orders
Epidemics or public health restrictions
Accidents or unexpected road conditions
Other events beyond reasonable operational control

In such situations, ANT Travels will make reasonable efforts to assist the customer with rescheduling or an alternative arrangement.

Any refund or adjustment will depend on the actual circumstances and expenses already incurred or committed for the booking.

8. Third-Party & Non-Recoverable Charges

Certain expenses may already have been paid or committed on behalf of the customer before cancellation.

Such expenses may include:

Permits
Interstate taxes
Special entry permissions
Parking reservations
Driver accommodation
Third-party vehicle arrangements
Vendor advances
Payment gateway charges
Bank transaction charges
Other non-recoverable booking expenses

Where applicable, such non-recoverable expenses may be deducted from the refundable amount.

9. Refund Process

Eligible refunds will be processed after:

Receipt of a valid cancellation request
Verification of booking details
Calculation of applicable cancellation charges
Adjustment of any non-refundable or already incurred expenses

Refunds will normally be made to the same person, bank account, card or payment method from which the original payment was received, wherever technically possible.

The refund process may take approximately 2 to 4 weeks, depending on banking procedures, payment gateway processing and transaction settlement timelines.

Bank, card or payment gateway charges, where applicable and non-recoverable, may be deducted from the refund amount.

10. How to Cancel a Booking

Customers should send cancellation requests through an official ANT Travels communication channel.

Please provide:

Booking ID / Invoice Number
Customer Name
Travel Date
Pickup Location
Vehicle Type
Registered Mobile Number
Reason for Cancellation

A cancellation will be considered valid after it has been acknowledged by ANT Travels.

Customers are advised not to rely only on verbal communication with the driver or other operational staff for cancellation.

11. Wedding, Corporate & Large Group Bookings

Special cancellation conditions may apply to:

Wedding transportation
Destination weddings
Corporate staff movements
Conferences and events
School and college tours
Multi-bus bookings
Large group tours
Long-duration contracts
Peak-season bookings
Specially arranged vehicles

Where separate cancellation/payment terms are mentioned in the official quotation, work order, agreement, invoice or booking confirmation, those specific terms will apply to that booking.

12. Peak Season & Special Event Bookings

During periods of exceptionally high demand, including major festivals, wedding season, public holidays and special events, ANT Travels may require a higher advance payment or different cancellation terms.

Such conditions will be communicated before booking confirmation.

13. Changes in Vehicle Category

In exceptional operational circumstances, ANT Travels may provide an equivalent or higher-category vehicle where the originally booked vehicle cannot be provided.

Minor changes in vehicle model, colour, registration number or seating configuration that do not materially reduce the booked service category will not normally qualify for cancellation or refund.

14. Refund Disputes

If you believe that an incorrect cancellation charge has been applied, please contact ANT Travels with your booking and payment details.

Our team will review the booking records, quotation, payment history and cancellation timeline before providing a response.

15. Acceptance of This Policy

By confirming a booking and/or making payment to ANT Travels Pvt. Ltd., the customer acknowledges that they have read and accepted the applicable:

Cancellation Policy
Refund Policy
Booking Terms
Payment Conditions
Vehicle Rental Terms & Conditions

Any special conditions stated in the quotation, invoice, agreement or booking confirmation will form part of the booking terms.

Contact ANT Travels

ANT TRAVELS PVT. LTD.

For cancellation, refund or booking-related assistance:

Call:+91 9811992203, +91 9811448977, +91 9811992209
Landline: 0120-4233699
Toll Free: 1800 1027 408
Email: booking@anttravels.com

Our team will assist you with your booking cancellation, rescheduling or eligible refund request.

Frequently Asked Questions

Is the booking advance refundable?

The booking advance is normally non-refundable after confirmation and will be adjusted against applicable cancellation charges.

How much will be deducted if I cancel my booking?

The deduction depends on how many days before the scheduled journey the cancellation request is received. Cancellation charges may range from 25% to 100% of the confirmed booking value.

Can I change my travel date instead of cancelling?

Yes. Date-change requests may be considered subject to vehicle availability and revised pricing.

How long does a refund take?

Eligible refunds may take approximately 2 to 4 weeks depending on banking and payment processing procedures.

Will I receive a refund if I do not use the vehicle?

Normally, no refund is applicable for a no-show or for services voluntarily left unused after the vehicle has been dispatched or the journey has started.

What happens if ANT Travels cancels my booking?

If ANT Travels is unable to provide the confirmed service for an operational reason attributable to us, we will attempt to provide a suitable alternative or process the applicable refund.

Can cancellation terms be different for wedding or corporate bookings?

Yes. Large group, wedding, corporate, seasonal and special-event bookings may have separate terms mentioned in the quotation, agreement or booking confirmation.

How do I submit a cancellation request?

Send your cancellation request through ANT Travels’ official email or other authorised communication channel along with your booking details. The cancellation becomes valid after acknowledgement from ANT Travels.